Mobile Crisis Response

Product Design, UX Design
Client: Deepblue
Team: UST Piktorlabs
The project focused on creating an MVP that could be demo-ed and pitched to crisis supervisors and city managers in the USA, to provide a glimpse of its usefulness in possible crisis situations. The product is still under review & consideration.

As per SAMHSA, US Department of Human Health Services;

Behavioural Health Crisis Care is intended to help mental health authorities, agency administrators, service providers, state and local leaders think through and develop the structure of crisis systems.
Crisis Services are for anyone, anywhere and anytime.
Main Components:
1. Regional Crisis call centres
2. Crisis mobile team response
3. Crisis receiving & Stabilisation facilities

Choosing the right Metrics

The Donabedian Model, Avedis Donabedian, 1980
Structure Measures: refer to the environment in which care is delivered - a facility’s organisation and resources. “What do you have?”

Process Measures: refer to the techniques and processes used to treat patients. “What do you do?”

Outcome Measures: refer to the consequences of the patient’s interaction with the healthcare system. “Does it work?”

Meaningful: Does the measure reflect a process that is clinically important? Is there evidence supporting the measure?

Feasible: Is it possible to collect the data needed to provide the measure? If so, can this be done accurately, quickly, without a need for excessive manual data entry or chart audits?

Do the measures provide direction for future quality improvement activities? Are the factors leading to suboptimal performance within the span of control of the organization to address?

Final Outcome

Under NDA

Use Case Scenario / Storyline